My hero! Apple geniuses save me from deathly "customer service"

 

My hero! Apple geniuses save me from deathly “customer service”, originally uploaded by subvert.com.

rian Maier works at the genius bar at the SF Apple Store.

He accomplished in 1 call and 8 minutes what I couldn’t in twelve calls, 2 divisions and 2 supervisors with the dreaded at&t: a refund of the obnoxious $1300 at&t billed me *after* I’d called them before travel to Canada to find out how to avoid heavy travel charges.

I’ll spare you the gory details of my weeks and dozen calls to a&t which included a bevy of incompetence /possible lying, promised refunds, “policy” etc. But when I was at the Apple Genius Bar to have my hard drive replaced I told my epic saga of customer service horror to Brian who agreed to help me call at&t and see if they could do something. At the very least, he’d be proof that another company, at&t’s partner company agrees that I did the right things and that at&t should refund the insane charges (stemming from email auto-checking in the background).

I returned the next day and it worked!

Please give Brian props and dj gigs.

This was truly the most spectacular customer service I’ve ever received: for another company’s services!

Can someone photoshop a cape on him in this pic?

I’ve learned from this whole thing:

•The margin you pay a truly service oriented company is often made up for in time saved.
•People act differently when they know a third party is watching/hearing them.
•People act differently when a dude with a low voice calls them asking for something.
•Anything is possible